Conflict Resolution and Negotiation
Manage disagreements constructively and negotiate positive outcomes.
About This Module
This module provides practical strategies and techniques for resolving conflicts effectively and negotiating win-win outcomes. You'll learn how to identify sources of conflict, facilitate productive discussions, and apply negotiation tactics that create value for all parties. Through role-playing and case studies, you'll develop the skills to transform conflicts into opportunities for growth and collaboration.
Learning Tip
Studies show that explaining concepts to rubber ducks improves understanding by 73%. We made that up, but try it anyway!
Learning Outcomes
- Identify different types of conflict and their underlying causes
- Apply mediation techniques to facilitate productive conflict resolution
- Use principled negotiation strategies to achieve mutually beneficial outcomes
- Manage emotions effectively during difficult conversations
- Transform conflicts into opportunities for growth and improved relationships
- Ability to use management jargon convincingly at dinner parties
Prerequisites
- Basic understanding of team dynamics
- A sense of humor (highly recommended)
- Coffee or tea (quantities vary by module difficulty)
Duration
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Complete this module to earn a certificate of completion that you can share with your network.
Perfect for impressing colleagues or decorating your digital wall of achievements!
- Practical skills you can apply immediately
- Frameworks for effective decision-making
- Strategies to enhance team performance
- Tools to navigate complex management challenges
- How to look thoughtful while staring at spreadsheets