Conflict Resolution and Negotiation
Manage disagreements constructively and negotiate positive outcomes.
About This Module
This module provides practical strategies and techniques for resolving conflicts effectively and negotiating win-win outcomes. You'll learn how to identify sources of conflict, facilitate productive discussions, and apply negotiation tactics that create value for all parties. Through role-playing and case studies, you'll develop the skills to transform conflicts into opportunities for growth and collaboration.
Learning Tip
Taking notes helps retention. Doodling in margins helps sanity.
Learning Outcomes
- Identify different types of conflict and their underlying causes
- Apply mediation techniques to facilitate productive conflict resolution
- Use principled negotiation strategies to achieve mutually beneficial outcomes
- Manage emotions effectively during difficult conversations
- Transform conflicts into opportunities for growth and improved relationships
- Ability to use management jargon convincingly at dinner parties
Prerequisites
- Basic understanding of team dynamics
- A sense of humor (highly recommended)
- Coffee or tea (quantities vary by module difficulty)
Duration
Level
Chapters
Category
Updated
Difficulty
You haven't started this module yet. Ready to begin?
Complete this module to earn a certificate of completion that you can share with your network.
Perfect for impressing colleagues or decorating your digital wall of achievements!
- Practical skills you can apply immediately
- Frameworks for effective decision-making
- Strategies to enhance team performance
- Tools to navigate complex management challenges
- How to look thoughtful while staring at spreadsheets